If your earnings haven't been updated in the DailyPay app, we’re here to help. Typically, there are a few common reasons for this:
- Weekend (Salaried earnings will never update during the weekend)
- Day before payday (Available now goes to $0 so we can send you the remainder pay the following day)
- Salary Multi-Day (a typically 3 business day) verification period
What is a Salary Multi-Day Verification Period?
Some salaried employees have a multi-business day (typically a 3 business day) verification period at the start of each pay period in which earnings will not appear in Available Now.
This verification period helps DailyPay to ensure the continued accuracy of Available now, and helps account for estimations of taxes, garnishments and deductions that may reduce your net pay at the end of the pay period.
You’ll be able to see the exact length of your verification period by clicking the bell icon in the app or website and viewing the notification.
During the verification period, you will still have access to other DailyPay features (e.g. Savings, Financial Counseling).
At 9 am ET on the business day after your verification period concludes, the Available now will start updating again.
Let’s look at the chart example below for more context.
For those with a 3-business-day verification period beginning on Sunday, there are 3 days of verification (Monday, Tuesday, and Wednesday) and earnings will begin to appear on the 4th business day after 9 PM ET (Thursday).
3-day verification period, bi-weekly pay group. (Assuming a daily shift equals $100)
Do I have a Salary Multi-Day Verification Period? If so, how long is it?
You can verify If you have a multi-day verification period by looking in your notifications.
To see your notifications, please select the bell icon in the upper right-hand corner of the DailyPay app.
- If you don’t see a notification regarding this subject, you do not have a multi-day verification period at this time.
- If you do see a notification, please open the notification for more information on your multi-day verification period and how long it is.
Frequently Asked Questions
Q: When will Available now be updated if I have a Salary Multi-Day Verification Period?
You start to accrue funds at 9 pm ET the business day after your multi-day verification period is over. For example, a person with a 3-business-day delay per pay period will start to accrue funds on the 4th business day after 9 pm ET.
Q: Why isn’t all my money available on the business day after my verification period ends?
This is to ensure continued accuracy and consistent availability of Available now and to account for taxes, garnishments and deductions that may reduce your net pay at the end of the pay period.
Q: What happens if my pay period starts on a weekend and I have a Salary Multi-Day Verification Period?
The multi-day verification period will start on the first business day after the start of your pay period if your pay period starts on a weekend.
For example, if your pay period starts on a Sunday, and you have a 3-business-day earnings delay, your multi-day verification period starts on Monday and Available now will start to increase on Thursday (4th business day) after 9 pm ET.
In addition, please note that salaried employees will not see earnings updates on weekends regardless of the multi-day verification period.
Q: My earnings are not showing but it's not the weekend, the day before payday, or my multi-day verification period. What should I do?
If your earnings are not showing and the above FAQs did not help, we would definitely like to look into what the issue is! Please contact DailyPay Support using the chat feature, emailing us at email@example.com, or calling 1-866-432-0472 for 24/7 assistance (barring major US holidays).