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How-To: Reset Your DailyPay Account Password

Summary: Getting back into your account should be simple. Use this guide to help you navigate password resets and login issues based on your current account status.

Quick Links

  1. Password Reset Steps
  2. Troubleshooting & tips: 

Password Reset Steps

Step App Screen
  1. Go to DailyPay.com or go to your Dailypay App and select Log In, (located in the top right corner on a desktop).

 

 
  1. Select Forgot your password.
  1. To keep your account safe, you'll need to verify your identity. Select phone or email to receive a 6 digit code.
     

  1. Check your text messages or email for the 6 digit code. Enter the code, then select Next. 

    Optional: If you are unable to verify through a 6-digit code, tap Verify another way and follow the rest of the instructions in the section Verify another way: ID Verification.

Note: If you enter the wrong code 3 times, you must wait a set amount of time to try again.
  1. Create your new password, then select Reset Password. The new password must meet the following requirements:
  • Your new password must be 8–16 characters long and include:
  • At least 1 UPPERCASE letter
  • At least 1 lowercase letter
  • At least 1 special character (e.g., !, @, #, $, %)
  • No spaces

 

Verify another way: ID Verification

Step App Screen
  1. Tap Verify another way.

 

dailypay verify another way screenshot
  1. Tap Government-issued photo ID. Be sure to have this on hand as you will need to take a photo in the following steps.
  1. Review the terms for consent and tap Consent. 
  1. Tap Allow to take a photo of your ID and follow the last few prompts to complete verifying your account.

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Troubleshooting & Tips

New Accounts

Step App Screen
  1. If you haven't finished the signup process yet, you don't have a password to reset. Try starting the enrollment process from the beginning.
  2. If you created a password but haven't finished linking your account.
    • Reset using your email address only.
    • Since your phone isn't fully linked yet, you will likely be asked to verify using the Government Photo ID & Selfie flow.Active or Canceled Accounts

 

DailyPay ID Verification Screenshot

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Canceled Accounts

If you no longer have access to the phone number on file, you will need to provide your most recent paystub and Photo ID to our support team in order to update your contact information before you can reset.

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Locked Accounts

Step App Screen
  • If you see an "Account Locked" message, it usually means there were too many unsuccessful login attempts.
  • Does your company require you to log in through their own portal (like Okta or Workday)? If so, you must reset your password through their system, not DailyPay.
  • If you don't use a company portal, contact support to have a password reset link sent specifically via SMS (text).

 

Account Locked Screenshot

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Text & Code Issues

Never received the code?

  • Text START to 66867 to make sure you haven't opted out of DailyPay messages.
  • Look in your messaging app's "Spam" or "Blocked" folders.
  • Your carrier may restrict third-party texts. You may need to adjust your phone settings or contact your provider.
  • If the text won't arrive, click "Verify another way" to use the Photo ID option.

Code accepted, but password won't save?

  • Do not let your browser "pre-fill" the password. Type it in manually one character at a time.
  • If you're on a computer, clear your browser history/cookies. DailyPay tends to work best on Google Chrome.
  • Double-check that no accidental spaces were added at the beginning or end of your password.

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Faster Ways to Log In

Tired of typing your password? You can set up these "One-Tap" options in your App Settings (this works automatically if your DailyPay email matches the email connected to your Apple or Google account):

  • Use FaceID or Fingerprint scanning once your password is set.
  • Link your Apple ID or Google Account.

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