I am a salaried employee. Why aren't my earnings updating today? (APS)

Typically, there are a few common reasons for this:

• It is the Weekend (Salaried earnings will never update during the weekend)
• It is the Day before payday (available earnings goes to $0 so DailyPay can send you the remainder pay the following day)
• Salary Multi-Day (a typically 3 business day) verification period
• Annual earnings exceed $200,000 (DailyPay supports employees earning less than $200,000 annually).

What is a Salary Multi-Day Verification Period?

Some salaried employees have a multi-business day (typically a 3 business day) verification period at the start of each pay period in which earnings will not appear as available. This verification period helps DailyPay ensure the continued accuracy of your available earnings, and helps account for estimations of taxes, garnishments and deductions that may reduce your net pay at the end of the pay period. 

At 9 am ET on the business day after your verification period concludes, the “Available Earnings” balance will start updating again. For those with a 3-business-day verification period beginning on Sunday, the 3 days of verification will begin on Monday and earnings will begin to appear on the 4th business day after 9 PM ET (Thursday). 

Why isn’t all my money available on the business day after my verification period ends?

This is to ensure continued accuracy and consistent availability of the “Available Earnings” amount in APS eSELFSERVE, and to account for taxes, garnishments and deductions that may reduce your net pay at the end of the pay period.

What happens if my pay period starts on a weekend and I have a Salary Multi-Day Verification Period?

The multi-day verification period will start on the first business day after the start of your pay period if your pay period starts on a weekend. For example, if your pay period starts on a Sunday, and you have a 3-business-day earnings delay, your multi-day verification period starts on Monday and the “Available now” amount will start to increase on Thursday (4th business day) after 9 pm ET.

In addition, please note that salaried employees will not see earnings updates on weekends regardless of the multi-day verification period.

My earnings are not showing but it's not the weekend, the day before payday, or my multi-day verification period. What should I do?

If your earnings are not showing and the above FAQs did not help, DailyPay Employee Support can investigate and help to resolve the issue. You can contact the DailyPay Employee team:

• Phone: (866) 694-7091
• Email: support@dailypay.com